110% CUSTOMER SATISFACTION IS OUR OBJECTIVE, OUR STUDENTS ARE OUR MAIN PRIORITY.
All instructors are employees of Excel Driving Academy.
The instructor will provide driving lessons for the student at the agreed rate and schedule. The cost of the driving lessons will have been clearly explained upon first contact with Excel Driving Academy.
All driving lessons are private one-to-one. However with the consent of Excel Driving Academy, other people may be present for the purpose of observation only.
The instructor reserves the right to substitute another Excel Driving Academy instructor for a student’s lesson if required, or rearrange any lessons to a mutually convenient time without liability unless specified by the student.
The student should notify Excel Driving Academy if they have already pre-booked a road test with ICBC at time of booking lessons with us.
The student is required to bring their valid driver’s license or learner’s license for their driving lesson.
Students must advise Excel Driving Academy of any medication or prescription drugs they are taking that may affect their ability to drive safely before taking any lessons.
If a student is required to wear prescription glasses or contact lenses whilst driving and the student fails to wear them on a driving lesson, the lesson will be cancelled.
Any student may be refused a driving lesson if the instructor has reason to believe that the student is under the influence of alcohol or drugs.
The instructor will make every effort to train you to the highest standard but can in no way be held liable for any errors the student commits whilst driving before, during, or after they pass their road test.
Instructors will advise the student when to book their road test. The instructor will ensure that the student also be advised to bring all the necessary documentation and fees.
A $25.00 cancellation fee will apply if a minimum notice of 24 hours is not provided before a scheduled lesson. The $25.00 cancellation fee will also apply if a student does not attend a scheduled lesson. This fee covers rescheduling and the instructor’s time. ICBC requires 48 hours notice to cancel or change a road test which ICBC only accepts 48 hours notice Monday-Friday. ICBC will charge $25.00 on your license if your road test appointment is canceled with less than 48 hours notice. This will be due to ICBC on the date of your road test and must be paid prior to the road test taking place.
Excel Driving Academy will charge $25.00 for any cheques returned by the bank as NSF. This charge will be added to your account and is to be paid prior to or on your next driving lesson.
It is hereby agreed that the contract is made solely between Excel Driving Academy and the student.
I hereby declare that I have read and understood the above terms and conditions and agree that I have contracted with Excel Driving Academy in accordance with them.